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    Refund Policy & Money Back Guarantee

    Last Updated: April 2, 2026

    Preamble and Definitions

    This Refund Policy (the “Policy”) is a legal agreement between the Customer and mysupergeek.com (the “Company”) concerning the financial relationship between them, specifically in regards to order cancellations and refunds. By making a transaction on the Website, the Customer confirms his awareness that he is dealing with intangible goods and accepts the payment terms set below.

    Transaction Mechanics: Balance and Funds Release

    The Company operates on a deposit-based system to ensure security for both parties.

    Reservation of Funds: Upon order placement, funds are debited from the Customer’s payment method and held in the internal Client Balance. These funds are considered “Reserved” and are not transferred to the Writer until the Order is completed.

    Acceptance and Release: The release of funds to the Writer occurs upon the Customer’s manual confirmation (“Approve” button) or automatically [72h -14 d] hours/days after the final product delivery if no revision is requested. The release of funds constitutes final acceptance of the Service, rendering the transaction non-refundable.

    Refund Destination: Any approved reimbursement is initially credited back to the Client Balance. The Customer retains the right to request a withdrawal of these funds to the original payment source (bank card), which is processed by the Financial Department within 5-7 business days.

    Currency: All transactions on the Website are processed in US Dollars (USD). Where a Customer's payment was made in a currency other than USD, any approved refund will be returned in USD at the exchange rate applied at the time of the original transaction. The Company is not liable for any exchange rate fluctuations or conversion fees charged by the Customer's bank or payment provider.

    Eligibility for Full Reimbursement (100%)

    The Company shall issue a full refund to the Client Balance in the following instances:

    • Processing Errors: Multiple charges for a single order due to technical glitches.
    • Service Unavailability: The Company is unable to assign a qualified writer to the Order.
    • Early Cancellation: The Customer cancels the Order prior to a Writer being assigned.
    • Non-Original Content: The provided material is proven to be AI-generated or plagiarized. To invoke this clause, the Customer must submit a verifiable report from a reputable detection system (e.g., Turnitin, GPTZero). Subjective claims regarding style without technical proof shall not constitute grounds for a refund.

    Partial Refunds and Discretionary Cancellation

    In the event of cancellation after a Writer has been assigned, the refund amount is calculated based on the progress of the work to compensate the Writer for time spent:

    • 0% – 50% of Deadline Passed: The Customer is eligible for a refund of 70%.
    • Over 50% of Deadline Passed: The Customer is eligible for a refund of 50%.

    Dispute Resolution on Quality: If the Customer believes that the delivered product does not conform to the original instructions, a request for a revision must be filed first. If the revised product still does not meet expectations, the issue will then be referred to the Quality Assurance (QA) Department. This department will act as a neutral party in dispute resolution, and their determination on the amount of refund due to the Customer, ranging from 10% to 100%, will be final based on a factual comparison with the original instructions and the final product delivered in the form of text.

    By using our service, the Customer accepts that the determination of the QA Department will be binding and final in its resolution of disputes. However, in cases where a procedural defect in the QA review process is believed to have occurred (for example, a review without access to the original order instructions), the Customer may submit a written appeal to [email protected] within 3 business days from the date of receiving the QA Department's determination, specifying the procedural defect in the QA review process.

    Non-Refundable Circumstances

    Refund requests shall be denied under the following conditions:

    • VAT: Value Added Tax is non-refundable by the Company.
    • Bonus Funds: Store credits or promotional balance have no cash value.
    • Accepted Orders: Orders marked as “Finished” or “Approved” by the Customer are closed, and funds are distributed to the Writer.
    • Late Claims: Disputes raised after the expiration of the 14-day protection period, calculated from the date of final delivery of the completed Order or, where revisions were requested, from the date of delivery of the final revised version.

    Procedure for Filing a Claim

    To initiate a dispute, the Customer must navigate to the Order page and select the “Refund” option. The request must include a detailed rationale and, where applicable, supporting evidence (files, screenshots, plagiarism reports). The Dispute Manager undertakes to review the claim and provide a resolution within 5 business days.

    Chargeback and Payment Disputes

    The Company strongly recommends that Customers attempt to resolve any disputes through the above internal dispute resolution process before filing a chargeback or payment reversal claim with their bank, credit card company, or payment processor. Failure to do so may be considered a violation of these Terms and Conditions and can result in suspension or termination of the Customer’s account and loss of any Client Balance.

    The Company reserves the right to present evidence of service delivery, communications, and this Policy to the payment processor in the event that the Customer files a chargeback claim against the Company.